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Observability Solutions

We help enterprises adopt unified observability solutions for modern applications, providing visibility across complex cloud-native and hybrid infrastructures. Our end-to-end approach spans readiness assessments, platform deployment, and team enablement, delivering a new platform based on proven patterns.

  • Monitoring & Metrics
  • Logging & Log Management
  • Distributed Tracing
  • Observability Platforms
  • SRE & Reliability Engineering
  • Monitoring & Metrics

    Organizations lack visibility into application and infrastructure health. We help enterprises implement comprehensive monitoring solutions that provide real-time insights into system performance and availability.

    Our focus areas include:

    • Infrastructure monitoring
    • Application performance monitoring
    • Container and Kubernetes monitoring
    • Service availability monitoring
    • Custom business metrics
    • Alerting and notification systems

    We help you build monitoring solutions that provide actionable insights into system health and performance.

  • Logging & Log Management

    Organizations struggle with fragmented and inaccessible log data. We help enterprises implement centralized logging solutions that provide powerful search and analysis capabilities.

    Our focus areas include:

    • Log aggregation architecture
    • Log parsing and normalization
    • Log retention and archiving
    • Log security and compliance
    • Query and visualization capabilities
    • Log-based alerting

    We help you implement logging solutions that enable faster troubleshooting and root cause analysis.

  • Distributed Tracing

    Complex microservice architectures create visibility challenges. We help organizations implement distributed tracing solutions that track requests across service boundaries.

    Our focus areas include:

    • Service dependency mapping
    • Transaction tracing
    • Performance bottleneck analysis
    • Error tracking and correlation
    • End-to-end request visibility
    • Root cause identification

    We help you implement tracing solutions that provide visibility into complex distributed systems.

  • Observability Platforms

    Fragmented monitoring tools create operational complexity. We help organizations implement unified observability platforms that provide a single source of truth.

    Our focus areas include:

    • Platform architecture and design
    • Tool integration and consolidation
    • Correlation across metrics, logs, and traces
    • Dashboard and visualization design
    • Alert management and integration
    • Cross-team collaboration

    We help you build comprehensive observability platforms that improve operational efficiency.

  • SRE & Reliability Engineering

    Organizations struggle to maintain service reliability at scale. We help implement SRE practices supported by observability data to improve system reliability.

    Our focus areas include:

    • SLO definition and implementation
    • Error budget management
    • Reliability measurement
    • Proactive issue detection
    • Incident management integration
    • Continuous reliability improvement

    We help you implement reliability engineering practices that improve system stability and user experience.

Solutions

  • Enterprise Observability Platform (Dynatrace)
  • Open Source Observability Platform (Prometheus and Grafana)
  • Enterprise Observability Platform (Dynatrace)

    Dynatrace provides a fully integrated, AI-powered observability platform with automated instrumentation and analysis. This solution is ideal for enterprises requiring immediate visibility across complex environments, advanced problem detection, and comprehensive support with minimal operational overhead.

    We deliver complete Dynatrace observability solutions including:

    • Environment readiness and architecture assessment
    • Full-stack automated instrumentation deployment
    • AI-powered problem detection configuration
    • Security and compliance framework integration
    • Custom dashboard and alert development
    • Team enablement and operational training

    Best fit for organizations that:

    • Operate complex, mission-critical applications
    • Need rapid time-to-value for observability
    • Require enterprise-grade support
    • Want automated problem detection and analysis
    • Have limited platform engineering resources

    Explore Dynatrace Services

  • Open Source Observability Platform (Prometheus and Grafana)

    Open source observability provides a highly customizable, community-driven platform built on proven technologies. This solution is designed for organizations wanting complete control over their observability stack, with flexibility to adapt and extend capabilities while leveraging cloud native standards.

    We deliver complete open source observability solutions including:

    • Architecture design and component selection
    • Prometheus and Grafana platform deployment
    • OpenTelemetry instrumentation implementation
    • Custom exporter and dashboard development
    • Alert correlation and automation setup
    • Team enablement and operational training

    Best fit for organizations that:

    • Have strong platform engineering capabilities
    • Want complete control over their observability stack
    • Need extensive customization options
    • Operate primarily in Kubernetes environments
    • Focus on cost optimization and vendor independence

Your Observability Partner

  • Expert Team
  • Enterprise Experience
  • End-to-End Solutions
  • Expert Team

    • Extensive enterprise observability implementations
    • Deep experience across regulated industries
    • Expertise in complex, multi-cloud environments
    • Track record of transforming monitoring challenges

  • Enterprise Experience

    • Senior engineers with advanced observability architecture experience
    • Specialists in Dynatrace, Prometheus, ELK, and cloud-native monitoring
    • Certified in leading observability platforms and methodologies

  • End-to-End Solutions

    • End-to-end services: Assessment, Deployment, Enablement
    • Structured methodology based on 10+ years deploying enterprise implementations

     

Client Stories

Large Manufacturer Predicts and Prevents System Downtime with Dynatrace

Large manufacturer enhances infrastructure visibility and prevents downtime using Dynatrace, implemented by Shadow-Soft, ensuring operational efficiency and improved customer experience.

Read story

Successful Upgrade: Migration From Dynatrace Managed to SaaS for State Transportation Authority

Successful migration from Dynatrace Managed to SaaS reduces costs and risks, enhances observability, and boosts functionality for a state transportation authority.

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Unified Grafana-Based Dashboards Scale Black Friday Delivery for Global Fashion Brand

Unified Grafana dashboards streamlined Black Friday operations for a global fashion brand, enhancing real-time monitoring, decision-making, and customer satisfaction.

Read story

News and Resources

Conquering Application Performance Monitoring with Dynatrace

Master application performance monitoring with Dynatrace, featuring OneAgent, PurePath, and Smartscape for comprehensive observability across on-prem and cloud environments.

Read more

Achieving Intelligent Observability with Dynatrace and Red Hat OpenShift: Shadow-Soft's 4-Week Pilot

Shadow-Soft announces a new 4-week pilot engagement that combines the power of Red Hat® OpenShift® with Dynatrace's advanced observability and AI-driven monitoring capabilities.

Read more

What Our Clients & Partners Say

"Shadow-Soft's expertise in integrating Dynatrace and Red Hat OpenShift has supported customers in improving their application performance and accelerating their modernization initiatives."

Tim Stensby Business Photo (1)
Tim Stensby
Sr. Strategic Alliance Manager at Dynatrace

FAQ

What is observability?

What problems does observability solve? Addresses fragmented monitoring, reduces alert noise, provides end-to-end system visibility, accelerates incident response, and enables proactive performance management. 

How is observability different from traditional monitoring?

Unlike traditional monitoring, observability focuses on understanding system behavior, correlating events across platforms, and providing context for performance issues, not just collecting basic metrics. 

What problems does observability solve?

Addresses fragmented monitoring, reduces alert noise, provides end-to-end system visibility, accelerates incident response, and enables proactive performance management.

What size organizations benefit from observability solutions?

Enterprises with complex multi-cloud environments, typically ranging from 250M to 5B in revenue, see the most significant benefits from comprehensive observability platforms. 

 

How long does a typical observability implementation take?

 Our standard approach involves a 12-week implementation, including assessment, deployment, and team enablement phases. 

 

What technologies do you support?

We support major observability platforms including Dynatrace, Prometheus, ELK stack, cloud-native monitoring tools, and integrate across multi-cloud and hybrid environments. 

 

How do you measure the success of an observability implementation?

Key metrics include alert noise reduction, incident response time improvement, SLO/SLI coverage, and operational automation percentage.

We Work With These Flavors of Kubernetes

Amazon EKS

Red Hat OpenShift Service on AWS (ROSA)

Azure Kubernetes Service (AKS)

Azure Red Hat OpenShift (ARO)

Google Kubernetes Engine (GKE)

Red Hat OpenShift

Rancher

Canonical

Vanilla Kubernetes

Let's Talk

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Learn More Before Working With Us

Read our guide that details the 5-Step Roadmap for Upgrading Legacy Systems and Apps.