Observability Solutions

Fragmented Visibility
Alert Management Complexity
Performance Analysis
Operational Efficiency
Compliance & Governance
Cost Management

Fragmented Visibility
Modern enterprises struggle with disconnected monitoring tools that create critical blindspots across complex technology environments. We help organizations bridge monitoring gaps and create comprehensive system visibility. Our approach focuses on:
- Unified monitoring across infrastructure and applications
- End-to-end transaction tracking
- Cross-system event correlation
- Consistent data collection strategies
- Comprehensive coverage of technology layers
We help you transform fragmented monitoring into a holistic observability platform that provides clear, actionable insights across your entire technology ecosystem.
Alert Management Complexity
IT operations are overwhelmed by noisy, context-poor alerts that slow incident response and create operational chaos. We help organizations transform alert management into a precision-driven process. Our approach focuses on:
- Intelligent alert prioritization
- Automated incident correlation
- Context-rich notification systems
- Streamlined escalation workflows
- Reduced alert fatigue
We help you create an alert management strategy that enables faster, more accurate incident response.
Performance Analysis
Performance mysteries undermine system reliability and user experience. We help organizations move from reactive troubleshooting to proactive performance management. Our approach focuses on:
- Root cause analysis acceleration
- Service dependency mapping
- Comprehensive performance baselines
- Automated investigation workflows
- Historical trend analysis
We help you transform complex performance data into clear, actionable operational intelligence.
Operational Efficiency
Manual, reactive operations consume valuable engineering time and prevent strategic initiatives. We help organizations optimize team productivity through intelligent observability. Our approach focuses on:
- Automated investigation processes
- Cross-team knowledge sharing
- Standardized troubleshooting methods
- Proactive operational models
- Reduced duplicate efforts
We help you shift from time-consuming manual work to strategic, data-driven operations.
Compliance & Governance
Regulatory requirements demand precise, comprehensive system tracking. We help organizations turn compliance from a burden into a strategic advantage. Our approach focuses on:
- Comprehensive audit trail creation
- Standardized logging practices
- Automated compliance reporting
- Robust access control frameworks
- Precise data retention policies
We help you implement observability solutions that meet the most stringent regulatory requirements.
Cost Management
Uncontrolled monitoring expenses drain IT budgets. We help organizations optimize observability investments and maximize visibility. Our approach focuses on:
- Efficient data collection strategies
- Tool consolidation
- Precise cost allocation
- Scalable data management
- Comprehensive tool utilization insights
We help you transform monitoring from a cost center to a strategic investment in operational excellence.

Enterprise Observability Platform (Dynatrace)
Open Source Observability Platform (Prometheus and Grafana)

Enterprise Observability Platform (Dynatrace)
Dynatrace provides a fully integrated, AI-powered observability platform with automated instrumentation and analysis. This solution is ideal for enterprises requiring immediate visibility across complex environments, advanced problem detection, and comprehensive support with minimal operational overhead.

We deliver complete Dynatrace observability solutions including:
- Environment readiness and architecture assessment
- Full-stack automated instrumentation deployment
- AI-powered problem detection configuration
- Security and compliance framework integration
- Custom dashboard and alert development
- Team enablement and operational training
Best fit for organizations that:
- Operate complex, mission-critical applications
- Need rapid time-to-value for observability
- Require enterprise-grade support
- Want automated problem detection and analysis
- Have limited platform engineering resources
Open Source Observability Platform (Prometheus and Grafana)
Open source observability provides a highly customizable, community-driven platform built on proven technologies. This solution is designed for organizations wanting complete control over their observability stack, with flexibility to adapt and extend capabilities while leveraging cloud native standards.

We deliver complete open source observability solutions including:
- Architecture design and component selection
- Prometheus and Grafana platform deployment
- OpenTelemetry instrumentation implementation
- Custom exporter and dashboard development
- Alert correlation and automation setup
- Team enablement and operational training
Best fit for organizations that:
- Have strong platform engineering capabilities
- Want complete control over their observability stack
- Need extensive customization options
- Operate primarily in Kubernetes environments
- Focus on cost optimization and vendor independence

Expert Team
Enterprise Experience
End-to-End Solutions

Expert Team
- 50+ enterprise observability implementations
- Deep experience across regulated industries
- Expertise in complex, multi-cloud environments
- Track record of transforming monitoring challenges
Enterprise Experience
- Senior engineers with advanced observability architecture experience
- Specialists in Dynatrace, Prometheus, ELK, and cloud-native monitoring
- Certified in leading observability platforms and methodologies
End-to-End Solutions
- End-to-end services: Assessment, Deployment, Enablement
- Structured methodology based on 50+ enterprise implementations
- Focus on building sustainable observability capabilities
- Tailored solutions for mid-market (250M-5B) enterprises

Large Manufacturer Predicts and Prevents System Downtime with Dynatrace

Large manufacturer enhances infrastructure visibility and prevents downtime using Dynatrace, implemented by Shadow-Soft, ensuring operational efficiency and improved customer experience.

Read story

Successful Upgrade: Migration From Dynatrace Managed to SaaS for State Transportation Authority

Successful migration from Dynatrace Managed to SaaS reduces costs and risks, enhances observability, and boosts functionality for a state transportation authority.

Read story

Unified Grafana-Based Dashboards Scale Black Friday Delivery for Global Fashion Brand

Unified Grafana dashboards streamlined Black Friday operations for a global fashion brand, enhancing real-time monitoring, decision-making, and customer satisfaction.

Read story

Conquering Application Performance Monitoring with Dynatrace

Master application performance monitoring with Dynatrace, featuring OneAgent, PurePath, and Smartscape for comprehensive observability across on-prem and cloud environments.

Achieving Intelligent Observability with Dynatrace and Red Hat OpenShift: Shadow-Soft's 4-Week Pilot

Shadow-Soft announces a new 4-week pilot engagement that combines the power of Red Hat® OpenShift® with Dynatrace's advanced observability and AI-driven monitoring capabilities.

"Shadow-Soft's expertise in integrating Dynatrace and Red Hat OpenShift has supported customers in improving their application performance and accelerating their modernization initiatives."

Tim Stensby

Sr. Strategic Alliance Manager at Dynatrace

What is observability?

What problems does observability solve? Addresses fragmented monitoring, reduces alert noise, provides end-to-end system visibility, accelerates incident response, and enables proactive performance management.

How is observability different from traditional monitoring?

Unlike traditional monitoring, observability focuses on understanding system behavior, correlating events across platforms, and providing context for performance issues, not just collecting basic metrics.

What problems does observability solve?

Addresses fragmented monitoring, reduces alert noise, provides end-to-end system visibility, accelerates incident response, and enables proactive performance management.

What size organizations benefit from observability solutions?

Enterprises with complex multi-cloud environments, typically ranging from 250M to 5B in revenue, see the most significant benefits from comprehensive observability platforms.

How long does a typical observability implementation take?

Our standard approach involves a 12-week implementation, including assessment, deployment, and team enablement phases.

What technologies do you support?

We support major observability platforms including Dynatrace, Prometheus, ELK stack, cloud-native monitoring tools, and integrate across multi-cloud and hybrid environments.

How do you measure the success of an observability implementation?

Key metrics include alert noise reduction, incident response time improvement, SLO/SLI coverage, and operational automation percentage.

Observability Solutions

Solutions

Your Observability Partner

Client Stories

Large Manufacturer Predicts and Prevents System Downtime with Dynatrace

Successful Upgrade: Migration From Dynatrace Managed to SaaS for State Transportation Authority

Unified Grafana-Based Dashboards Scale Black Friday Delivery for Global Fashion Brand

News and Resources

Conquering Application Performance Monitoring with Dynatrace

Achieving Intelligent Observability with Dynatrace and Red Hat OpenShift: Shadow-Soft's 4-Week Pilot

What Our Clients & Partners Say

FAQ

We Work With These Flavors of Kubernetes

Amazon EKS

Red Hat OpenShift Service on AWS (ROSA)

Azure Kubernetes Service (AKS)

Azure Red Hat OpenShift (ARO)

Google Kubernetes Engine (GKE)

Red Hat OpenShift

Rancher

Canonical

Vanilla Kubernetes

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