---
title: Certified Dynatrace Consulting & Implementation Partner | Shadow-Soft
description: Certified Dynatrace consulting firm based in Atlanta. We help enterprises achieve unified observability, optimize application performance, and reduce MTTR.
image: https://shadow-soft.com/hubfs/shadow-soft-logo-featured-image.png
---

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# **Boutique Dynatrace Consulting & Implementation Firm**

Shadow-Soft helps mid-to-large enterprises across the Southeast and U.S. achieve unified observability with Dynatrace. Based in Atlanta, we offer end-to-end consulting, from observability assessments to production-ready deployments and team enablement.

[Let's Talk](https://shadow-soft.com/contact?hsLang=en)

## Why Enterprises Trust Shadow-Soft

### Certified Dynatrace Partner

Recognized by Dynatrace for observability consulting, implementation, and enablement.

### Atlanta-Based, National Reach

Headquartered in Metro Atlanta, serving the Southeast and U.S. enterprises.

### Boutique & Specialized

We focus on observability, monitoring, and AI-driven application performance optimization.

### Proven Results

Faster deployment, better visibility, and improved application performance outcomes.

## Sound Familiar?

### Performance & Observability Challenges?

- Performance issues with no clear root cause
- Blind spots in microservices architectures
- Slow incident detection and resolution times
- Limited visibility into user experience
- Can't correlate infrastructure problems to business impact

### Implementation and Optimization Issues?

- Struggling with deployment and configuration
- Underutilizing existing Dynatrace capabilities
- Need help with custom dashboards and metrics
- Integration challenges with current tools
- Missing automated remediation setup

### Need to Scale Observability Across Org?

- Lack internal Dynatrace expertise
- Can't scale monitoring practices across teams
- Need staff training and knowledge transfer
- Compliance and security requirements
- Difficulty proving monitoring ROI to executives

## We've Been There. Here's Our Proven 4-Phase Methodology

Our proven Dynatrace consulting methodology takes you from reactive firefighting to proactive optimization, while building internal expertise that lasts.

looks\_one

### Assessment

We audit current state & identify optimization opportunities

- **Health check** and configuration review
- **Gap analysis** against best practices
- **ROI assessment** with improvement roadmap

looks\_two

### Deployment

We deploy & configure Dynatrace to maximize results

- **Expert setup** and custom dashboards
- **Toolchain integrations** and AI insights
- **Automated remediation** processes

 

looks\_3

### Enablement

We build internal expertise for long-term success.

- **Technical training** and documentation
- **Executive reporting** setup
- **Transition support** period

 

looks\_4

### Embedded Support

We provide dedicated expertise as your team scales.

- **6+ month embedded** Dynatrace engineer
- **Real-time optimization** and troubleshooting
- **Seamless transition** to full ownership

 

## Our Dynatrace Services

- Observability Assessment
- Implementation & Deployment
- Team Enablement
- Embedded Engineers

- Observability Assessment
  
  
  
  ### Observability Assessment
  
  **Time Frame**: 2-3 Week Engagement
  
  Our Observability Assessment provides a comprehensive evaluation of your current monitoring landscape, identifying visibility gaps and performance bottlenecks while delivering a strategic roadmap for implementing Dynatrace to enhance operational intelligence across your hybrid infrastructure.
  
  **Technical Outcomes**:
  
    - Complete visibility map connecting infrastructure, applications, and dependencies with prioritized observability gaps
    - Custom dashboards and alerts designed for your specific application ecosystem and business metrics
    - Detailed architecture recommendations aligned with your existing security and compliance requirements
  
  **Business Outcomes**:
  
    - Reduced mean time to resolution with precise identification of performance bottlenecks affecting critical business services
    - Enhanced strategic decision-making through quantifiable infrastructure and application performance metrics
    - Improved cross-team collaboration with unified visibility across development, operations, and security
  
  **Deliverables**:
  
    - Comprehensive assessment report with current state analysis and prioritized recommendations
    - Dynatrace implementation roadmap with phased approach for maximum business impact
    - Executive presentation linking observability strategy to your specific business objectives
  
  
  
  [![Download Solution Brief](https://no-cache.hubspot.com/cta/default/9094569/interactive-185892154011.png)](https://shadow-soft.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJuzrqiPveyf7AU3oNBgM6lJ2Vm8%2BLBNLupNd60b7YZnzgA2dg3fPaR27m%2BjlqB8PWQ40wUNrFi%2FT6NUDhw%2BNtUv0khBO%2F5CUIOkqA1aXOdzT6uPUjoUEtqgL6LYLFcwYD2i3WKeFXCmXIZKQEHv7k6bzGob3zue2J2R6qA56Q1G4DBpIrv1LDSb9aWHL4qCZNR9gPp10U3%2FoV5iYlSd6zFI7nigrlBW8SvIKotnVxvykm7DbK1mrMM09mw88hmh0rpzs6lzrc5rD%2BfY4idGLaNXg%3D%3D&webInteractiveContentId=185892154011&portalId=9094569&hsLang=en)
- Implementation & Deployment
  
  
  
  ### Dynatrace Platform Deployment
  
  **Time Frame**: 3-4 Week Engagement
  
  Our Dynatrace Platform Deployment service implements a production-ready Dynatrace environment optimized for your specific infrastructure, integrating with your existing tools while configuring advanced monitoring capabilities to provide immediate visibility across your entire technology stack.
  
  **Technical Outcomes**:
  
    - Fully configured Dynatrace platform with automated agent deployment across your hybrid environment
    - Custom dashboards and alerting profiles tailored to your critical business services and operational KPIs
    - Integrated security and compliance monitoring aligned with your industry-specific regulatory requirements
  
  **Business Outcomes**:
  
    - Accelerated incident resolution with AI-powered root cause analysis reducing troubleshooting time by up to 80%
    - Enhanced operational efficiency through automated problem detection and impact analysis
    - Improved service reliability with proactive performance optimization based on actual user experience
  
  **Deliverables**:
  
    - Production-ready Dynatrace environment with comprehensive documentation and handover sessions
    - Integration with existing IT service management and collaboration tools for streamlined workflows
    - Knowledge transfer sessions ensuring your team can effectively manage and extend the platform
  
  
  
  [![Download Solution Brief](https://no-cache.hubspot.com/cta/default/9094569/interactive-185842672548.png)](https://shadow-soft.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKYkj6qIox7Srd3%2FIgHK1hVX2mAmOhzJpyqyC%2FdgL%2BWjeD8u%2FGXRniPGYCyJ5J0q%2F6oO%2FGMwgXRcVgq4oCv803%2FMNK5LjzHg53KCtuqWGiPFLhbO250HZCJnCLwa56uFHTfaV5iiNwIOGYPkngr5OHf1SuyP7MfQFsX0eRfIg4hlBZo%2B2s25zbDdSc%2F9ivndCKbG9oiZstspfZ0aFSyZGzpYw0JpwTaCQMqtoqRzoLTPxXRp0IbJfcDYOFKLvGKzneOaUGsz7hWGQlaB82LtQtyOhAerxIK&webInteractiveContentId=185842672548&portalId=9094569&hsLang=en)
- Team Enablement
  
  
  
  ### Dynatrace Platform Enablement
  
  **Time Frame**: 4-6 Week Engagement
  
  Our Platform Enablement service transforms your team into Dynatrace power users through hands-on workshops, custom playbooks, and guided implementation of advanced use cases, ensuring you maximize the full potential of your Dynatrace investment.
  
  **Technical Outcomes**:
  
    - Advanced configuration implementation including custom metrics, business analytics, and automated workflows
    - Team proficiency in Dynatrace's AI capabilities for anomaly detection and predictive performance analysis
    - Customized reporting frameworks aligned with your organizational structure and operational responsibilities
  
  **Business Outcomes**:
  
    - Increased platform adoption across teams with measurable improvement in collaborative problem-solving
    - Enhanced decision-making through business-aligned dashboards providing actionable intelligence
    - Accelerated digital transformation with data-driven insights guiding infrastructure optimization
  
  **Deliverables**:
  
    - Comprehensive training program with role-based learning paths and hands-on exercises
    - Custom playbooks for common scenarios covering investigation, optimization, and business reporting
    - Advanced use case implementation showcasing Dynatrace's capabilities for your specific environment
  
  
  
  [![Download Solution Brief](https://no-cache.hubspot.com/cta/default/9094569/interactive-185842672556.png)](https://shadow-soft.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIBXoUlLGCo4aPPz7wXMBUusqp6TtoAvsMH8iO5H7JlPx0EnJkW3YS6e8n6b9XSUhSdDrDEsQp2bhq2k5gSVjgUGN7NPeUYiNivw12sT6fU6yXIPBfmM%2BZHLnnNsEkVUC2key2d3Wpd%2FC7bgdaZmToF3GdS4jZfi1R65RdJC1tEsFxIJcCnOYCDYuxOUSKK5u4yH%2BJZiOKJnb3nLF7TA0c1hkvh%2FmZz2X%2Fd3xIF4YSpJj%2FcphngBtiYuDSX1ddV6FIm2RnvPzhJnJ2C0vVhyETha4Sui271&webInteractiveContentId=185842672556&portalId=9094569&hsLang=en)
- Embedded Engineers
  
  
  
  ### Dynatrace Embedded Engineers
  
  **Time Frame**: 6+ Month Engagement
  
  Our Embedded Engineers service provides dedicated Dynatrace specialists who work as extensions of your team, leading platform optimization, expanding use cases, and continuously improving your observability practices while transferring knowledge to elevate your internal capabilities.
  
  **Technical Outcomes**:
  
    - Progressive implementation of advanced Dynatrace capabilities aligned with your evolving infrastructure
    - Custom integrations connecting Dynatrace insights with your business workflows and automation systems
    - Continuous refinement of dashboards, alerts, and reports based on changing business priorities
  
  **Business Outcomes**:
  
    - Sustained platform value realization with ongoing optimization and expansion to new business areas
    - Accelerated team capability development through daily collaboration with certified Dynatrace experts
    - Reduced operational costs through progressive automation of incident response and problem remediation
  
  **Deliverables**:
  
    - Weekly status reports with achieved milestones, upcoming initiatives, and continuous improvement metrics
    - Quarterly platform health assessments with recommendations for optimization and expansion
    - Knowledge transfer sessions building internal expertise while reducing dependency on external resources

## Dynatrace Consulting Outcomes We Deliver

- 20% faster platform deployment and congifuration
- Improved application performance with proactive problem detection
- 99.9% monitoring coverage with AI-driven insights and automation
- Seamless integration with existing tools, CI/CD pipelines, and workflows
- Team enablement and training to accelerate observability adoption

![dynatrace-consulting](https://shadow-soft.com/hs-fs/hubfs/dynatrace-consulting.png?width=1200&height=800&name=dynatrace-consulting.png "dynatrace-consulting")

## The Business Impact of Dynatrace in the Enterprise

#### Reduce Operational Costs

Dynatrace consolidates monitoring tools and automates problem detection, reducing IT costs while maintaining comprehensive visibility across your entire technology stack.

#### Enhance Application Performance

Dynatrace delivers real-time insights into application performance with AI-driven root cause analysis, ensuring optimal user experience and preventing revenue-impacting outages.

#### Accelerate Digital Transformation

Dynatrace provides the observability foundation needed for cloud migration and modernization initiatives, enabling confident scaling and faster time-to-market.

![dynatrace-consulting-partner](https://shadow-soft.com/hs-fs/hubfs/dynatrace-consulting-partner.png?width=1483&height=925&name=dynatrace-consulting-partner.png "dynatrace-consulting-partner")

## The Shadow-Soft Difference

#### Technical Leadership

Our leadership team will partner with you to make your vision a reality, providing strategic advice every step of your observability journey.

#### Technical Excellence

We maintain deep technical expertise through our team of certified professionals, including Dynatrace Certified Professionals, observability architects, and performance specialists who continuously upgrade their skills.

#### End-to-End Delivery Model

From assessment to implementation to team enablement, we provide comprehensive services that ensure successful outcomes at every stage.

![dynatrace-pro](https://9094569.fs1.hubspotusercontent-na1.net/hub/9094569/hubfs/dynatrace-pro.png?width=1200&length=1200&name=dynatrace-pro.png)

![premier-sales-partner-dynatrace](https://9094569.fs1.hubspotusercontent-na1.net/hub/9094569/hubfs/premier-sales-partner-dynatrace.jpg?width=1200&length=1200&name=premier-sales-partner-dynatrace.jpg)

## What Our Partners Say

> "Shadow-Soft's expertise in integrating Dynatrace and Red Hat OpenShift has supported customers in improving their application performance and accelerating their modernization initiatives."
> 
> 
> 
> ![Tim Stensby Business Photo  (1)](https://shadow-soft.com/hubfs/Tim%20Stensby%20Business%20Photo%20%20(1).jpeg)
> 
> Tim Stensby
> 
> Sr. Strategic Alliance Manager at Dynatrace

## Client Stories

#### Large Manufacturer Predicts and Prevents System Downtime with Dynatrace

Large manufacturer enhances infrastructure visibility and prevents downtime using Dynatrace, implemented by Shadow-Soft, ensuring operational efficiency and improved customer experience.

[Read story](https://shadow-soft.com/content/manufacturer-predicts-prevents-system-downtime-dynatrace?hsLang=en)

#### Successful Upgrade: Migration From Dynatrace Managed to SaaS for State Transportation Authority

Successful migration from Dynatrace Managed to SaaS reduces costs and risks, enhances observability, and boosts functionality for a state transportation authority.

[Read story](https://shadow-soft.com/content/upgrade-dynatrace-managed-to-saas?hsLang=en)

## News and Resources

#### Multi-Cloud Done Right: Kubernetes, Observability & Real Business Value

Tired of cloud vendor lock-in? Join experts from Shadow-Soft and Dynatrace for an in-depth discussion on achieving true infrastructure agility through Kubernetes and multi-cloud portability.

[Watch now](https://www.youtube.com/watch?v=aaLCu_2pgv8)

#### Achieving Intelligent Observability with Dynatrace and Red Hat OpenShift: Shadow-Soft's 4-Week Pilot

Shadow-Soft announces a new 4-week pilot engagement that combines the power of Red Hat® OpenShift® with Dynatrace's advanced observability and AI-driven monitoring capabilities.

[Read more](https://shadow-soft.com/content/intelligent-observability-with-dynatrace-and-red-hat-openshift?hsLang=en)

#### Conquering Application Performance Monitoring with Dynatrace

Master application performance monitoring with Dynatrace, featuring OneAgent, PurePath, and Smartscape for comprehensive observability across on-prem and cloud environments.

[Read more](https://shadow-soft.com/content/conquering-application-performance-monitoring-with-dynatrace?hsLang=en)

## FAQ

What is your implementation approach for Dynatrace?

Our structured 12-week implementation follows a proven methodology: Platform Foundation, Advanced Configuration, and Optimization & Validation. This ensures systematic deployment with proper monitoring, integration, and operational capabilities.

How do you handle team enablement and knowledge transfer?

Our enablement program combines hands-on training, practical exercises, and real-world scenarios. Teams work directly with our experts through platform operations, advanced operations, and validation phases to ensure practical expertise.

What are the key prerequisites for starting an implementation?

Key prerequisites include completed readiness assessment, infrastructure provisioned per specifications, network access requirements met, security policies approved, and application team engagement confirmed.

What kind of post-deployment support do you provide?

We offer ongoing support through our enablement services and can provide continued guidance for platform optimization and evolution of your observability capabilities.

How do you ensure comprehensive monitoring coverage?

We implement a systematic approach to agent deployment, configure auto-discovery rules, and validate monitoring coverage across your application landscape while ensuring proper integration with your existing tools and processes.

How do you measure success in Dynatrace implementations?

Success is measured through key indicators including team operational autonomy, monitoring coverage, alert effectiveness, dashboard utilization, and problem resolution capabilities.

## We Work With These Flavors of Kubernetes

#### Amazon EKS

#### Red Hat OpenShift Service on AWS (ROSA)

#### Azure Kubernetes Service (AKS)

#### Azure Red Hat OpenShift (ARO)

#### Google Kubernetes Engine (GKE)<https://shadow-soft.com?hsLang=en>

#### Red Hat OpenShift

#### Rancher

#### Canonical

#### Vanilla Kubernetes

## Let's Talk

How can we help? Tell us more about your observability challenges.

### Learn More Before Working With Us

Read our guide that details the 5-Step Roadmap for Upgrading Legacy Systems and Apps.

[Read The Guide](https://www.hubspot.com/)

[![](https://shadow-soft.com/hs-fs/hubfs/Shadow-Soft-Logo-1.png?width=1878&height=431&name=Shadow-Soft-Logo-1.png)](https://shadow-soft.com?hsLang=en)

Shadow-Soft is a Red Hat Specialized Partner and Dynatrace Premier Partner helping mid-to-large enterprises modernize infrastructure through Kubernetes platforms, VMware to OpenShift Virtualization migrations, infrastructure automation, and observability solutions. Headquartered in Atlanta and serving enterprises nationwide.

Address: 4501 North Point Pkwy, Suite 110, Alpharetta, GA 30022 USA

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<https://shadow-soft.com/solutions/vmware-red-hat-openshift-virtualization-migration?hsLang=en>

**Solutions**

<https://shadow-soft.com/solutions/it-automation?hsLang=en>

<https://shadow-soft.com/solutions/it-automation?hsLang=en>[VMware Alternative](https://shadow-soft.com/solutions/vmware-migration-program?hsLang=en)  
<https://shadow-soft.com/expertise/ansible?hsLang=en>

[Automate IT Operations](https://shadow-soft.com/solutions/it-operations-automation-program?hsLang=en)

[Unified Observability](https://shadow-soft.com/solutions/unified-observability-program?hsLang=en)

 

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[Observability Workshop](https://shadow-soft.com/observability-tool-sprawl-assessment?hsLang=en)

[Automation Strategy Workshop](https://shadow-soft.com/automation-strategy-workshop?hsLang=en)

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