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[![](https://shadow-soft.com/hs-fs/hubfs/Shadow-Soft-Logo-1.png?width=1878&height=431&name=Shadow-Soft-Logo-1.png)](https://shadow-soft.com?hsLang=en) - What We Do Expertise - [Modern Infrastructure](https://shadow-soft.com/expertise/modern-infrastructure?hsLang=en) - [Automation](https://shadow-soft.com/expertise/automation?hsLang=en) - [Observability & Monitoring](https://shadow-soft.com/expertise/observability-monitoring?hsLang=en) - [Cloud Engineering](https://shadow-soft.com/expertise/cloud-engineering?hsLang=en) - [Security & Compliance](https://shadow-soft.com/expertise/security-compliance?hsLang=en) - [AI Infrastructure](https://shadow-soft.com/expertise/ai-infrastructure?hsLang=en) Technologies - [Red Hat OpenShift](https://shadow-soft.com/expertise/openshift?hsLang=en) - [Kubernetes](https://shadow-soft.com/expertise/kubernetes?hsLang=en) - [Red Hat Ansible](https://shadow-soft.com/expertise/ansible?hsLang=en) - [HashiCorp Terraform](https://shadow-soft.com/hashicorp-terraform-consulting?hsLang=en) - [Dynatrace](https://shadow-soft.com/expertise/dynatrace?hsLang=en) - [Icinga](https://shadow-soft.com/icinga) Solutions [**VMware to Red Hat Migration**](https://shadow-soft.com/solutions/vmware-migration-program?hsLang=en) Need a strategic path forward as VMware licensing costs rise? [**IT Operations Automation**](https://shadow-soft.com/solutions/it-operations-automation-program?hsLang=en) Transform IT operations into a resilient, cost-efficient foundation [**Unified Observability**](https://shadow-soft.com/solutions/unified-observability-program?hsLang=en) Stop firefighting with 6+ monitoring tools that don't talk to each other. - Who We Serve - [Enterprises](https://shadow-soft.com/solutions/enterprises?hsLang=en) - [Software Companies](https://shadow-soft.com/solutions/software-vendors?hsLang=en) - [IT Solution Providers](https://shadow-soft.com/solutions/it-solution-providers?hsLang=en) - Resources - [Client Stories](https://shadow-soft.com/client-stories?hsLang=en) - [Insights](https://shadow-soft.com/content-hub?hsLang=en) - [Events](https://shadow-soft.com/events?hsLang=en) - [Platform Pulse Newsletter](https://shadow-soft.com/platform-pulse?hsLang=en) - [Academy](https://shadow-soft.com/academy-home?hsLang=en) - About - [About Shadow-Soft](https://shadow-soft.com/about?hsLang=en) - [Partners](https://shadow-soft.com/partners?hsLang=en) - [Careers](https://shadow-soft.com/careers?hsLang=en) - [Newsroom](https://shadow-soft.com/newsroom?hsLang=en) - [Contact](https://shadow-soft.com/contact?hsLang=en) [Let's Talk](https://shadow-soft.com/contact?hsLang=en) ![Search icon](https://5018647.fs1.hubspotusercontent-na1.net/hubfs/5018647/Design/Icons/Font%20Awesome/search.svg) [Let's Talk](https://shadow-soft.com/contact?hsLang=en) ## ![2024-Icinga-Partners-logo-Enterprise blue](https://shadow-soft.com/hs-fs/hubfs/2024-Icinga-Partners-logo-Enterprise%20blue.png?width=250&height=250&name=2024-Icinga-Partners-logo-Enterprise%20blue.png) ## Icinga Support Options Monitor your network, servers, and applications in a secure and reliable way. Keep an eye on your infrastructure and stay up-to-date with current issues. As an Enterprise Partner of Icinga, Shadow-Soft is the exclusive provider of Icinga Support for North American based customers. [Request Quote](https://shadow-soft.com/icinga?hsLang=en#request-quote) |   | **Basic** | **Premium** | **Enterprise** | | --- | --- | --- | --- | | **Response Times** |   |   |   | | 1st Level | NBD | NBD | NBD | | 2nd Level | NBD | 8h | 4h | | 3rd Level | 8h | 4h | 2h | |   |   |   |   | | **Amount of Conditions** |   |   |   | | Icinga Servers (Master and Satellite nodes) | 2 | 5 | 10 | | Icinga Hosts | Unlimited | Unlimited | Unlimited | | Support Cases | Unlimited | Unlimited | Unlimited | | 24x7 Support Cases | N/A | N/A | 18 | |   |   |   |   | | **Contacts and Channels** |   |   |   | | Number of Contacts | 2 | 3 | 5 | | Email | Included | Included | Included | | Phone | Included | Included | Included | | Remote Debugging | Included | Included | Included | | Remote Consulting Days | 0 | 1 | 2 | |   |   |   |   | | **Core Products** |   |   |   | | Icinga 2 | Included | Included | Included | | Icinga Web 2 | Included | Included | Included | | Icinga DB | Included | Included | Included | | Icinga Director | Included | Included | Included | |   |   |   |   | | **Components** |   |   |   | | Icinga for Windows | Included | Included | Included | | Reporting | Included | Included | Included | | Business Process Modelling | Included | Included | Included | | Certificate Monitoring | Included | Included | Included | | Module for JIRA | Included | Included | Included | | Module for Graphite | Included | Included | Included | | Module for Elasticsearch | Included | Included | Included | | Icingabeat | Included | Included | Included | | Module for vSphere® | Optional | Included | Included | |   |   |   |   | | **Additional Services** |   |   |   | | Repository Subscription | Included | Included | Included | | Additional Icinga Servers | Optional | Optional | Optional | |   |   |   |   | ## Icinga Pricing ### Repository Only ### $5,000/year Includes packages for additional operating systems and software ### Basic ### $15,000/year Additional Servers $2,000/year ### Premium ### Custom Contact us for a quote ### Enterprise ### Custom Contact us for a quote [Request Quote](https://shadow-soft.com/icinga?hsLang=en#request-quote) ## What's Included With Icinga Support - More automation and less risk. Access to Shadow-Soft’s automation scripts and validated packages gives customers the confidence to deploy Icinga faster, with less risk. Use the extra time to focus on customizing your infrastructure monitoring environment. - Quality assurance. Rely on certified integrations and plugins to extend Icinga’s capabilities for your use case.  Browse the Icinga Exchange for the latest community driven plugins. - Access to validated architecture. Our documented reference architectures provide validated, enterprise solutions that are stable, scalable, and secure. - What you want when you need it. Customers receive access to a private repo with enterprise linux packages for Red Hat Enterprise Linux, SLES, & Amazon Linux 2 distributions.  Public and private Icinga Fundamentals & Icinga Advanced training courses are held regularly. - Access to experts.  9am-6pm in your timezone or 24-hour support when you need it.  Work collaboratively with the Icinga community developers to extend in-house expertise and let you deploy with confidence. - Architectural assessments. Active subscriptions are entitled to an annual review by our expert engineers to ensure your monitoring solution is performing optimally and can scale with your needs. ## Request a Quote ![align-center](https://shadow-soft.com/hubfs/raw_assets/public/@marketplace/Drive_Web_Studio/Generator/images/icons/align-center.svg) ##### Red Hat OpenShift Platform Plus [View feature](https://www.redhat.com/en/technologies/cloud-computing/openshift/platform-plus) ![align-center](https://shadow-soft.com/hubfs/raw_assets/public/@marketplace/Drive_Web_Studio/Generator/images/icons/align-center.svg) ##### Red Hat OpenShift Container Platform [View feature](https://www.redhat.com/en/technologies/cloud-computing/openshift/container-platform) ![align-center](https://shadow-soft.com/hubfs/raw_assets/public/@marketplace/Drive_Web_Studio/Generator/images/icons/align-center.svg) ##### Red Hat OpenShift Kubernetes Engine [View feature](https://www.redhat.com/en/technologies/cloud-computing/openshift/kubernetes-engine) ![align-center](https://shadow-soft.com/hubfs/raw_assets/public/@marketplace/Drive_Web_Studio/Generator/images/icons/align-center.svg) ##### Feature Name Toggle long content for a clearner UX [View feature](https://app.hubspot.com/l/ecosystem/marketplace/assets/themes/generator-theme-by-drive-web-studio) ## Need more information? [Contact Us](https://shadow-soft.com/contact?hsLang=en) [![](https://shadow-soft.com/hs-fs/hubfs/Shadow-Soft-Logo-1.png?width=1878&height=431&name=Shadow-Soft-Logo-1.png)](https://shadow-soft.com?hsLang=en) Shadow-Soft is a Red Hat Specialized Partner and Dynatrace Premier Partner helping mid-to-large enterprises modernize infrastructure through Kubernetes platforms, VMware to OpenShift Virtualization migrations, infrastructure automation, and observability solutions. Headquartered in Atlanta and serving enterprises nationwide. Address: 4501 North Point Pkwy, Suite 110, Alpharetta, GA 30022 USA 🔔 [Subscribe to Platform Pulse Newsletter](https://shadow-soft.com/platform-pulse?hsLang=en) [linkedin-in icon](https://www.linkedin.com/company/shadow-soft/) [youtube icon](https://youtube.com/c/Shadow-Soft) **Company**   [About](https://shadow-soft.com/about?hsLang=en) [Contact](https://shadow-soft.com/contact?hsLang=en) [Careers](https://shadow-soft.com/careers?hsLang=en) [Content Hub](https://shadow-soft.com/content-hub?hsLang=en) [Case Studies](https://shadow-soft.com/client-stories?hsLang=en) [Icinga Support](https://shadow-soft.com/icinga) [Privacy Policy](https://shadow-soft.com/privacy?hsLang=en)   **Services** [VMware to OpenShift Migration](https://shadow-soft.com/solutions/vmware-red-hat-openshift-virtualization-migration?hsLang=en) [Red Hat Consulting](https://shadow-soft.com/expertise/red-hat?hsLang=en) [OpenShift Consulting](https://shadow-soft.com/expertise/openshift?hsLang=en) [Kubernetes Consulting](https://shadow-soft.com/expertise/kubernetes?hsLang=en) [Ansible Consulting](https://shadow-soft.com/expertise/ansible?hsLang=en) [Observability Consulting](https://shadow-soft.com/expertise/observability-monitoring?hsLang=en) [Dynatrace Consulting](https://shadow-soft.com/expertise/dynatrace?hsLang=en) [HashiCorp Terraform Consulting](https://shadow-soft.com/hashicorp-terraform-consulting?hsLang=en) **Solutions** [VMware Alternative](https://shadow-soft.com/solutions/vmware-migration-program?hsLang=en) [Automate IT Operations](https://shadow-soft.com/solutions/it-operations-automation-program?hsLang=en) [Unified Observability](https://shadow-soft.com/solutions/unified-observability-program?hsLang=en)   **Workshops** [VMware Migration Workshop](https://shadow-soft.com/vmware-migration-workshop?hsLang=en) [Observability Workshop](https://shadow-soft.com/observability-tool-sprawl-assessment?hsLang=en) [Automation Strategy Workshop](https://shadow-soft.com/automation-strategy-workshop?hsLang=en) Copyright © 2026 Shadow-Soft ![](https://www.facebook.com/tr?id=433738280336898&ev=PageView&noscript=1)