Observability & Monitoring
Our specialized expertise in observability and monitoring helps mid-sized enterprises in regulated industries transform reactive IT operations into proactive, data-driven practices that enhance performance, reliability, and security.
Application Performance Monitoring
Our certified specialists implement robust APM solutions that provide end-to-end visibility into application behavior, user experience, and business impact. Our expertise includes:
- Distributed tracing architectures that illuminate complex microservice interactions
- Real-time user monitoring frameworks correlating front-end and back-end performance
- Business transaction tracking methodologies aligning technical metrics with outcomes
- Application topology mapping providing dynamic visualization of service dependencies
- Root cause analysis automation to reduce mean time to resolution

Infrastructure Visibility
Our infrastructure monitoring specialists design consolidated observability platforms that provide actionable insights across hybrid and multi-cloud environments. Our approach delivers:
- Unified monitoring frameworks integrating on-premises and cloud resources
- Customized dashboards and visualizations tailored to specific operational roles
- Proactive alerting strategies balancing comprehensive coverage with alert fatigue reduction
- Capacity planning models leveraging historical trends for accurate forecasting
- Performance anomaly detection using advanced analytics and machine learning

Log Management & Analytics
Our logging experts design comprehensive strategies that transform vast volumes of log data into actionable intelligence, enhancing troubleshooting effectiveness, security operations, and compliance capabilities. We specialize in:
- Enterprise-scale logging architectures handling terabytes of daily log volume efficiently
- Advanced analytics pipelines extracting business and operational insights from unstructured data
- Log intelligence frameworks applying machine learning for pattern recognition and outlier detection
- Regulatory-compliant retention and encryption meeting industry-specific requirements
- Log-based security analytics providing early detection of potential security incidents

The Shadow-Soft Difference
Technical Leadership
Our leadership team will partner with you to make your vision a reality, providing strategic advice every step of your journey.
Technical Excellence
We maintain deep technical expertise through our team of certified professionals, including Dynatrace professionals, Icinga and Grafana specialists, Kubernetes Administrators, and cloud-platform certified architects who continuously upgrade their skills.
End-to-End Delivery Model
From assessment to implementation to team enablement, we provide comprehensive services that ensure successful outcomes at every stage.

Observability & Monitoring Partners



What Our Partners Say
"Shadow-Soft's expertise in integrating Dynatrace and Red Hat OpenShift has supported customers in improving their application performance and accelerating their modernization initiatives."
Tim StensbySr. Strategic Alliance Manager at Dynatrace
News and Resources
Conquering Application Performance Monitoring with Dynatrace
Master application performance monitoring with Dynatrace, featuring OneAgent, PurePath, and Smartscape for comprehensive observability across on-prem and cloud environments.
Achieving Intelligent Observability with Dynatrace and Red Hat OpenShift: Shadow-Soft's 4-Week Pilot
Shadow-Soft announces a new 4-week pilot engagement that combines the power of Red Hat® OpenShift® with Dynatrace's advanced observability and AI-driven monitoring capabilities.
Observability & Monitoring Client Stories
Large Manufacturer Predicts and Prevents System Downtime with Dynatrace
Large manufacturer enhances infrastructure visibility and prevents downtime using Dynatrace, implemented by Shadow-Soft, ensuring operational efficiency and improved customer experience.
Successful Upgrade: Migration From Dynatrace Managed to SaaS for State Transportation Authority
Successful migration from Dynatrace Managed to SaaS reduces costs and risks, enhances observability, and boosts functionality for a state transportation authority.
Unified Grafana-Based Dashboards Scale Black Friday Delivery for Global Fashion Brand
Unified Grafana dashboards streamlined Black Friday operations for a global fashion brand, enhancing real-time monitoring, decision-making, and customer satisfaction.
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Learn More Before Working With Us
Read our guide that details the 5-Step Roadmap for Upgrading Legacy Systems and Apps.