Dynatrace Services
We help enterprises confidently adopt Dynatrace, offering end-to-end consulting services from readiness assessments to production-ready deployments and team enablement.
Dynatrace Advantage
Full-Stack Observability with Business Context
Dynatrace's AI-driven platform automatically maps your entire technology stack to business outcomes, giving your IT executives unified visibility across legacy systems and cloud environments without increasing team workload.
Precision Problem Resolution, Not Just Alerts
Unlike traditional monitoring tools that flood teams with alerts, Dynatrace's Davis AI pinpoints exact root causes in your complex infrastructure, slashing resolution time from hours to minutes and reducing operational costs.
Automated Compliance for Regulated Industries
Dynatrace continuously validates security posture against industry-specific frameworks (HIPAA, PCI, CMMC), automatically documenting compliance without manual effort and reducing audit preparation time.
The Shadow-Soft Difference
Technical Leadership
Our leadership team will partner with you to make your vision a reality, providing strategic advice every step of your journey.
Technical Excellence
Our Dynatrace-certified consultants bring cross-platform expertise in Kubernetes, OpenShift, and cloud environments, ensuring your observability implementation leverages best practices while addressing your specific infrastructure complexities.
End-to-End Delivery Model
From assessment to implementation to team enablement, we provide comprehensive services that ensure successful outcomes at every stage.
What Our Partners Say
"Shadow-Soft's expertise in integrating Dynatrace and Red Hat OpenShift has supported customers in improving their application performance and accelerating their modernization initiatives."
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Tim StensbySr. Strategic Alliance Manager at Dynatrace
Our Dynatrace Services
- Observability Assessment
- Implementation & Deployment
- Team Enablement
- Embedded Engineers
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Observability Assessment
Observability Assessment
Time Frame: 2-3 Week Engagement
Our Observability Assessment provides a comprehensive evaluation of your current monitoring landscape, identifying visibility gaps and performance bottlenecks while delivering a strategic roadmap for implementing Dynatrace to enhance operational intelligence across your hybrid infrastructure.
Technical Outcomes:
- Complete visibility map connecting infrastructure, applications, and dependencies with prioritized observability gaps
- Custom dashboards and alerts designed for your specific application ecosystem and business metrics
- Detailed architecture recommendations aligned with your existing security and compliance requirements
Business Outcomes:
- Reduced mean time to resolution with precise identification of performance bottlenecks affecting critical business services
- Enhanced strategic decision-making through quantifiable infrastructure and application performance metrics
- Improved cross-team collaboration with unified visibility across development, operations, and security
Deliverables:
- Comprehensive assessment report with current state analysis and prioritized recommendations
- Dynatrace implementation roadmap with phased approach for maximum business impact
- Executive presentation linking observability strategy to your specific business objectives
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Implementation & Deployment
Dynatrace Platform Deployment
Time Frame: 3-4 Week Engagement
Our Dynatrace Platform Deployment service implements a production-ready Dynatrace environment optimized for your specific infrastructure, integrating with your existing tools while configuring advanced monitoring capabilities to provide immediate visibility across your entire technology stack.
Technical Outcomes:
- Fully configured Dynatrace platform with automated agent deployment across your hybrid environment
- Custom dashboards and alerting profiles tailored to your critical business services and operational KPIs
- Integrated security and compliance monitoring aligned with your industry-specific regulatory requirements
Business Outcomes:
- Accelerated incident resolution with AI-powered root cause analysis reducing troubleshooting time by up to 80%
- Enhanced operational efficiency through automated problem detection and impact analysis
- Improved service reliability with proactive performance optimization based on actual user experience
Deliverables:
- Production-ready Dynatrace environment with comprehensive documentation and handover sessions
- Integration with existing IT service management and collaboration tools for streamlined workflows
- Knowledge transfer sessions ensuring your team can effectively manage and extend the platform
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Team Enablement
Dynatrace Platform Enablement
Time Frame: 4-6 Week Engagement
Our Platform Enablement service transforms your team into Dynatrace power users through hands-on workshops, custom playbooks, and guided implementation of advanced use cases, ensuring you maximize the full potential of your Dynatrace investment.
Technical Outcomes:
- Advanced configuration implementation including custom metrics, business analytics, and automated workflows
- Team proficiency in Dynatrace's AI capabilities for anomaly detection and predictive performance analysis
- Customized reporting frameworks aligned with your organizational structure and operational responsibilities
Business Outcomes:
- Increased platform adoption across teams with measurable improvement in collaborative problem-solving
- Enhanced decision-making through business-aligned dashboards providing actionable intelligence
- Accelerated digital transformation with data-driven insights guiding infrastructure optimization
Deliverables:
- Comprehensive training program with role-based learning paths and hands-on exercises
- Custom playbooks for common scenarios covering investigation, optimization, and business reporting
- Advanced use case implementation showcasing Dynatrace's capabilities for your specific environment
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Embedded Engineers
Dynatrace Embedded Engineers
Time Frame: 6+ Month Engagement
Our Embedded Engineers service provides dedicated Dynatrace specialists who work as extensions of your team, leading platform optimization, expanding use cases, and continuously improving your observability practices while transferring knowledge to elevate your internal capabilities.
Technical Outcomes:
- Progressive implementation of advanced Dynatrace capabilities aligned with your evolving infrastructure
- Custom integrations connecting Dynatrace insights with your business workflows and automation systems
- Continuous refinement of dashboards, alerts, and reports based on changing business priorities
Business Outcomes:
- Sustained platform value realization with ongoing optimization and expansion to new business areas
- Accelerated team capability development through daily collaboration with certified Dynatrace experts
- Reduced operational costs through progressive automation of incident response and problem remediation
Deliverables:
- Weekly status reports with achieved milestones, upcoming initiatives, and continuous improvement metrics
- Quarterly platform health assessments with recommendations for optimization and expansion
- Knowledge transfer sessions building internal expertise while reducing dependency on external resources
Client Stories
Large Manufacturer Predicts and Prevents System Downtime with Dynatrace
Large manufacturer enhances infrastructure visibility and prevents downtime using Dynatrace, implemented by Shadow-Soft, ensuring operational efficiency and improved customer experience.
Successful Upgrade: Migration From Dynatrace Managed to SaaS for State Transportation Authority
Successful migration from Dynatrace Managed to SaaS reduces costs and risks, enhances observability, and boosts functionality for a state transportation authority.
News and Resources
Achieving Intelligent Observability with Dynatrace and Red Hat OpenShift: Shadow-Soft's 4-Week Pilot
Shadow-Soft announces a new 4-week pilot engagement that combines the power of Red Hat® OpenShift® with Dynatrace's advanced observability and AI-driven monitoring capabilities.
Conquering Application Performance Monitoring with Dynatrace
Master application performance monitoring with Dynatrace, featuring OneAgent, PurePath, and Smartscape for comprehensive observability across on-prem and cloud environments.
FAQ
What is your implementation approach for Dynatrace?
Our structured 12-week implementation follows a proven methodology: Platform Foundation, Advanced Configuration, and Optimization & Validation. This ensures systematic deployment with proper monitoring, integration, and operational capabilities.
How do you handle team enablement and knowledge transfer?
Our enablement program combines hands-on training, practical exercises, and real-world scenarios. Teams work directly with our experts through platform operations, advanced operations, and validation phases to ensure practical expertise.
What are the key prerequisites for starting an implementation?
Key prerequisites include completed readiness assessment, infrastructure provisioned per specifications, network access requirements met, security policies approved, and application team engagement confirmed.
What kind of post-deployment support do you provide?
We offer ongoing support through our enablement services and can provide continued guidance for platform optimization and evolution of your observability capabilities.
How do you ensure comprehensive monitoring coverage?
We implement a systematic approach to agent deployment, configure auto-discovery rules, and validate monitoring coverage across your application landscape while ensuring proper integration with your existing tools and processes.
How do you measure success in Dynatrace implementations?
Success is measured through key indicators including team operational autonomy, monitoring coverage, alert effectiveness, dashboard utilization, and problem resolution capabilities.
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Learn More Before Working With Us
Read our guide that details the 5-Step Roadmap for Upgrading Legacy Systems and Apps.