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Boutique Dynatrace Consulting & Implementation Firm

Shadow-Soft helps enterprises across the Southeast and U.S. achieve unified observability with Dynatrace. Based in Atlanta, we offer end-to-end consulting, from observability assessments to production-ready deployments and team enablement.

Certified Dynatrace Partner

Recognized by Dynatrace for observability consulting, implementation, and enablement.

Atlanta-Based, National Reach

Headquartered in Metro Atlanta, serving the Southeast and U.S. enterprises.

Boutique & Specialized

We focus on observability, monitoring, and AI-driven application performance optimization.

Proven Results

Faster deployment, better visibility, and improved application performance outcomes.

  • Observability Assessment
  • Implementation & Deployment
  • Team Enablement
  • Embedded Engineers
  • Observability Assessment

    Observability Assessment

    Time Frame: 2-3 Week Engagement

    Our Observability Assessment provides a comprehensive evaluation of your current monitoring landscape, identifying visibility gaps and performance bottlenecks while delivering a strategic roadmap for implementing Dynatrace to enhance operational intelligence across your hybrid infrastructure.

    Technical Outcomes:

    • Complete visibility map connecting infrastructure, applications, and dependencies with prioritized observability gaps
    • Custom dashboards and alerts designed for your specific application ecosystem and business metrics
    • Detailed architecture recommendations aligned with your existing security and compliance requirements

    Business Outcomes:

    • Reduced mean time to resolution with precise identification of performance bottlenecks affecting critical business services
    • Enhanced strategic decision-making through quantifiable infrastructure and application performance metrics
    • Improved cross-team collaboration with unified visibility across development, operations, and security

    Deliverables:

    • Comprehensive assessment report with current state analysis and prioritized recommendations
    • Dynatrace implementation roadmap with phased approach for maximum business impact
    • Executive presentation linking observability strategy to your specific business objectives

  • Implementation & Deployment

    Dynatrace Platform Deployment

    Time Frame: 3-4 Week Engagement

    Our Dynatrace Platform Deployment service implements a production-ready Dynatrace environment optimized for your specific infrastructure, integrating with your existing tools while configuring advanced monitoring capabilities to provide immediate visibility across your entire technology stack.

    Technical Outcomes:

    • Fully configured Dynatrace platform with automated agent deployment across your hybrid environment
    • Custom dashboards and alerting profiles tailored to your critical business services and operational KPIs
    • Integrated security and compliance monitoring aligned with your industry-specific regulatory requirements

    Business Outcomes:

    • Accelerated incident resolution with AI-powered root cause analysis reducing troubleshooting time by up to 80%
    • Enhanced operational efficiency through automated problem detection and impact analysis
    • Improved service reliability with proactive performance optimization based on actual user experience

    Deliverables:

    • Production-ready Dynatrace environment with comprehensive documentation and handover sessions
    • Integration with existing IT service management and collaboration tools for streamlined workflows
    • Knowledge transfer sessions ensuring your team can effectively manage and extend the platform

  • Team Enablement

    Dynatrace Platform Enablement

    Time Frame: 4-6 Week Engagement

    Our Platform Enablement service transforms your team into Dynatrace power users through hands-on workshops, custom playbooks, and guided implementation of advanced use cases, ensuring you maximize the full potential of your Dynatrace investment.

    Technical Outcomes:

    • Advanced configuration implementation including custom metrics, business analytics, and automated workflows
    • Team proficiency in Dynatrace's AI capabilities for anomaly detection and predictive performance analysis
    • Customized reporting frameworks aligned with your organizational structure and operational responsibilities

    Business Outcomes:

    • Increased platform adoption across teams with measurable improvement in collaborative problem-solving
    • Enhanced decision-making through business-aligned dashboards providing actionable intelligence
    • Accelerated digital transformation with data-driven insights guiding infrastructure optimization

    Deliverables:

    • Comprehensive training program with role-based learning paths and hands-on exercises
    • Custom playbooks for common scenarios covering investigation, optimization, and business reporting
    • Advanced use case implementation showcasing Dynatrace's capabilities for your specific environment

  • Embedded Engineers

    Dynatrace Embedded Engineers

    Time Frame: 6+ Month Engagement

    Our Embedded Engineers service provides dedicated Dynatrace specialists who work as extensions of your team, leading platform optimization, expanding use cases, and continuously improving your observability practices while transferring knowledge to elevate your internal capabilities.

    Technical Outcomes:

    • Progressive implementation of advanced Dynatrace capabilities aligned with your evolving infrastructure
    • Custom integrations connecting Dynatrace insights with your business workflows and automation systems
    • Continuous refinement of dashboards, alerts, and reports based on changing business priorities

    Business Outcomes:

    • Sustained platform value realization with ongoing optimization and expansion to new business areas
    • Accelerated team capability development through daily collaboration with certified Dynatrace experts
    • Reduced operational costs through progressive automation of incident response and problem remediation

    Deliverables:

    • Weekly status reports with achieved milestones, upcoming initiatives, and continuous improvement metrics
    • Quarterly platform health assessments with recommendations for optimization and expansion
    • Knowledge transfer sessions building internal expertise while reducing dependency on external resources

  • 20% faster platform deployment and congifuration
  • Improved application performance with proactive problem detection
  • 99.9% monitoring coverage with AI-driven insights and automation
  • Seamless integration with existing tools, CI/CD pipelines, and workflows
  • Team enablement and training to accelerate observability adoption
dynatrace-consulting

Reduce Operational Costs

Dynatrace consolidates monitoring tools and automates problem detection, reducing IT costs while maintaining comprehensive visibility across your entire technology stack.

Enhance Application Performance

Dynatrace delivers real-time insights into application performance with AI-driven root cause analysis, ensuring optimal user experience and preventing revenue-impacting outages.

Accelerate Digital Transformation

Dynatrace provides the observability foundation needed for cloud migration and modernization initiatives, enabling confident scaling and faster time-to-market.

dynatrace-consulting-partner

Technical Leadership

Our leadership team will partner with you to make your vision a reality, providing strategic advice every step of your observability journey.

Technical Excellence

We maintain deep technical expertise through our team of certified professionals, including Dynatrace Certified Professionals, observability architects, and performance specialists who continuously upgrade their skills.

End-to-End Delivery Model

From assessment to implementation to team enablement, we provide comprehensive services that ensure successful outcomes at every stage.

dynatrace certs

"Shadow-Soft's expertise in integrating Dynatrace and Red Hat OpenShift has supported customers in improving their application performance and accelerating their modernization initiatives."

Tim Stensby Business Photo  (1)
Tim Stensby
Sr. Strategic Alliance Manager at Dynatrace

Large Manufacturer Predicts and Prevents System Downtime with Dynatrace

Large manufacturer enhances infrastructure visibility and prevents downtime using Dynatrace, implemented by Shadow-Soft, ensuring operational efficiency and improved customer experience.

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Successful Upgrade: Migration From Dynatrace Managed to SaaS for State Transportation Authority

Successful migration from Dynatrace Managed to SaaS reduces costs and risks, enhances observability, and boosts functionality for a state transportation authority.

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Achieving Intelligent Observability with Dynatrace and Red Hat OpenShift: Shadow-Soft's 4-Week Pilot

Shadow-Soft announces a new 4-week pilot engagement that combines the power of Red Hat® OpenShift® with Dynatrace's advanced observability and AI-driven monitoring capabilities.

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Conquering Application Performance Monitoring with Dynatrace

Master application performance monitoring with Dynatrace, featuring OneAgent, PurePath, and Smartscape for comprehensive observability across on-prem and cloud environments.

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What is your implementation approach for Dynatrace?

Our structured 12-week implementation follows a proven methodology: Platform Foundation, Advanced Configuration, and Optimization & Validation. This ensures systematic deployment with proper monitoring, integration, and operational capabilities.

How do you handle team enablement and knowledge transfer?

Our enablement program combines hands-on training, practical exercises, and real-world scenarios. Teams work directly with our experts through platform operations, advanced operations, and validation phases to ensure practical expertise.

What are the key prerequisites for starting an implementation?

Key prerequisites include completed readiness assessment, infrastructure provisioned per specifications, network access requirements met, security policies approved, and application team engagement confirmed.

What kind of post-deployment support do you provide?

We offer ongoing support through our enablement services and can provide continued guidance for platform optimization and evolution of your observability capabilities.

How do you ensure comprehensive monitoring coverage?

We implement a systematic approach to agent deployment, configure auto-discovery rules, and validate monitoring coverage across your application landscape while ensuring proper integration with your existing tools and processes.

How do you measure success in Dynatrace implementations?

Success is measured through key indicators including team operational autonomy, monitoring coverage, alert effectiveness, dashboard utilization, and problem resolution capabilities.

We Work With These Flavors of Kubernetes

Amazon EKS

Red Hat OpenShift Service on AWS (ROSA)

Azure Kubernetes Service (AKS)

Azure Red Hat OpenShift (ARO)

Google Kubernetes Engine (GKE)

Red Hat OpenShift

Rancher

Canonical

Vanilla Kubernetes

Let's Talk

How can we help? Tell us more about your observability challenges.

Learn More Before Working With Us

Read our guide that details the 5-Step Roadmap for Upgrading Legacy Systems and Apps.