Icinga

	Basic	Premium	Enterprise
Response Times
1st Level	NBD	NBD	NBD
2nd Level	NBD	8h	4h
3rd Level	8h	4h	2h

Amount of Conditions
Icinga Servers (Master and Satellite nodes)	2	5	10
Icinga Hosts	Unlimited	Unlimited	Unlimited
Support Cases	Unlimited	Unlimited	Unlimited
24x7 Support Cases	N/A	N/A	18

Contacts and Channels
Number of Contacts	2	3	5
Email	Included	Included	Included
Phone	Included	Included	Included
Remote Debugging	Included	Included	Included
Remote Consulting Days	0	1	2

Core Products
Icinga 2	Included	Included	Included
Icinga Web 2	Included	Included	Included
Icinga DB	Included	Included	Included
Icinga Director	Included	Included	Included

Components
Icinga for Windows	Included	Included	Included
Reporting	Included	Included	Included
Business Process Modelling	Included	Included	Included
Certificate Monitoring	Included	Included	Included
Module for JIRA	Included	Included	Included
Module for Graphite	Included	Included	Included
Module for Elasticsearch	Included	Included	Included
Icingabeat	Included	Included	Included
Module for vSphere®	Optional	Included	Included

Additional Services
Repository Subscription	Included	Included	Included
Additional Icinga Servers	Optional	Optional	Optional

More automation and less risk. Access to Shadow-Soft’s automation scripts and validated packages gives customers the confidence to deploy Icinga faster, with less risk. Use the extra time to focus on customizing your infrastructure monitoring environment.
Quality assurance. Rely on certified integrations and plugins to extend Icinga’s capabilities for your use case. Browse the Icinga Exchange for the latest community driven plugins.
Access to validated architecture. Our documented reference architectures provide validated, enterprise solutions that are stable, scalable, and secure.
What you want when you need it. Customers receive access to a private repo with enterprise linux packages for Red Hat Enterprise Linux, SLES, & Amazon Linux 2 distributions. Public and private Icinga Fundamentals & Icinga Advanced training courses are held regularly.
Access to experts. 9am-6pm in your timezone or 24-hour support when you need it. Work collaboratively with the Icinga community developers to extend in-house expertise and let you deploy with confidence.
Architectural assessments. Active subscriptions are entitled to an annual review by our expert engineers to ensure your monitoring solution is performing optimally and can scale with your needs.

Icinga Support Options