Our Mission

Guiding organizations to business agility through open solutions.

Who We Are

Shadow-Soft is a systems integrator with a rich open source history. Our team of strategists and engineers help organizations navigate their technology journey with confidence.

Hundreds of customers rely on Shadow-Soft to solve business problems with solutions that span culture, process, and technology.

Founded in 2008, Shadow-Soft has office locations in Atlanta and Nashville.

What Makes Us Different?

Rich Open Source and Integration Experience

Shadow-Soft was born out of the open source world. Our history and proven track record puts us in a great position to help organizations solve complex technology projects with confidence.

Outcome-Based Methodology

Customers see us as a trusted advisor that provides ongoing, proactive guidance around competitive trends and industry best practices. Our team is continuously researching, evaluating, and presenting new ideas to customers that shake up the status quo.

Shadow-Soft Academy

Academy trains and certifies recent graduates and transitioning IT professionals to solve the deficit of engineering talent in the marketplace. You will find our talented graduates working at Shadow-Soft and other top organizations.

Committed to Community

We embrace open collaboration, contribution and innovation. Our community events for IT practitioners offer a platform to learn and debate new ideas around culture, process, and technology. 

Shadow-Soft Partners

Our Strategists and Engineers

We hold over 80 certifications. Our engineers update their skill sets through rigorous certification courses and work experience.

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Shadow-Soft Leadership

James Chinn


James is passionate about helping organizations embrace open source technologies. After many years in hardware and IT finance, James co-founded Shadow-Soft in 2008 and manages the strategic direction of the company. James is an Atlanta native and spends his free time outdoors with his family.

Nick Marcarelli

VP, Operations

Nick is passionate about building great teams to tackle modern business challenges.  He oversees Shadow-Soft’s business operations and the people in the organization. He spent seven years managing technology finance portfolios for Canvas Systems before joining in 2010.  Nick enjoys spending time with his family and watching the New England Patriots dominate the NFL.

Russell Coombes

VP, Cloud Services

Russell is leading the charge to help Shadow-Soft clients transform their organizations with cloud services and related technologies. Russell came from Amazon Web Services where he built and led a team of sales account executives who were responsible for increasing adoption of AWS services. Prior to AWS, he spent seven years at Red Hat in sales and global alliance management roles and 14 years at HP. Originally from the UK, Russell moved to Texas in 2004, is a huge Liverpool FC fan, and loves going to music concerts.

David Rodriguez

VP, Technology

David is passionate about breaking down barriers and disrupting the status quo. Prior to Shadow-Soft, David successfully led organizations such as Intercontinental Hotels Group and Fiserv, through their technology transformation journey. Now, David leads Shadow-Soft’s engineering team and is focused on helping clients prepare for the challenges of tomorrow, and expanding Shadow-Soft’s capabilities around DevOps and organizational transformation. David enjoys traveling and spending time with his family and loves discovering new heavy red wines.

Jay Moore

Director of Sales Operations

Jay is responsible for overseeing improvements made to the reliability, flexibility, and efficiency of Shadow-Soft processes, both internally and externally. He also manages partner relations and oversees the day to day business operations. Before joining Shadow-Soft, Jay spent eight years at Corus360 and eight years at Optimus Solutions, in both roles, overseeing improvements made to the organization’s operations. Jay enjoys spending time with his wife and four sons watching favorite sports teams and coaching youth baseball.

Ross Beard

Head of Marketing

Ross is passionate about helping customers drive innovation through the use of new technologies and processes. He is responsible for Shadow-Soft’s marketing activities and oversees the development and implementation of the company’s marketing strategy. Before Shadow-Soft, he spent six years working for fast-growing IT and software companies. Ross enjoys following his favorite sports teams and exploring Atlanta Metro’s wide range of town centers.