Shadow-Soft Cloud Support

Shadow-Soft provides the following support options for public cloud customers.  
Production and Platinum Support require a direct contract with Shadow-Soft.

Red Hat Enterprise Linux

Supported

• Configuration state of the image at the time of instance creation is fully supported.  If the instance fails to launch, cannot be accessed remotely via SSH using ec2-user or if the system fails to pass the specified OpenSCAP scan for the given compliance requirement (i.e. PCI, DISA STIG, HIPPA, etc), assistance will be provided.

• Instance snapshotting and duplication are supported.

Not Supported

• Bug fixes for underlying software and packages.
• Any modifications made to the system after provisioning could potentially cause a failure of future OpenSCAP tests for the given specific compliance requirements (i.e., PCI, DISA STIG, HIPPA, etc.)