Resource Center
Tackle your monitoring challenge with Icinga
- Easily monitor anything with an IP address with Icinga’s customizable framework
- Build a resilient architecture with high availability
- Monitor thousands of endpoints with scale
- Make smart decisions with simple access to relevant data
- Solve incidents quickly with notification alerts
Icinga Success Stories
Icinga Support
Monitor any infrastructure and any application
Monitor your network, servers, and applications in a secure and reliable way. Keep an eye on your infrastructure and stay up-to-date with current issues. As an Enterprise Partner of Icinga, Shadow-Soft is the exclusive provider of Icinga Support for North American based customers. See below for a summary of support options:
Icinga Support Levels
| Basic | Premium | Enterprise | |
|---|---|---|---|
| Response Times | |||
| 1st Level | NBD | NBD | NBD |
| 2nd Level | NBD | 8h | 4h |
| 3rd Level | 8h | 4h | 2h |
| Amount of Conditions | |||
| Icinga Servers | 2 | 5 | 10 |
| Icinga Hosts | Unlimited | Unlimited | Unlimited |
| Support Cases | Unlimited | Unlimited | Unlimited |
| 24x7 Support Cases | N/A | N/A | 18 |
| Contacts and Channels | |||
| Number of Contacts | 2 | 3 | 5 |
| Included | Included | Included | |
| Phone | Included | Included | Included |
| Remote Debugging | Included | Included | Included |
| Remote Consulting Days | 0 | 1 | 2 |
| Core Products | |||
| Icinga 2 | Included | Included | Included |
| Icinga Web 2 | Included | Included | Included |
| Icinga DB | Included | Included | Included |
| Icinga Director | Included | Included | Included |
| Components | |||
| Icinga for Windows | Included | Included | Included |
| Reporting | Included | Included | Included |
| Business Process Modelling | Included | Included | Included |
| Certificate Monitoring | Included | Included | Included |
| Module for JIRA | Included | Included | Included |
| Module for Graphite | Included | Included | Included |
| Module for Elasticsearch | Included | Included | Included |
| Icingabeat | Included | Included | Included |
| Module for vSphere® | Optional | Included | Included |
| Additional Services | |||
| Repository Subscription | Included | Included | Included |
| Additional Icinga Servers | Optional | Optional | Optional |
Learn more about Icinga support
More automation and less risk. Access to Shadow-Soft’s automation scripts and validated packages gives customers the confidence to deploy Icinga faster, with less risk. Use the extra time to focus on customizing your infrastructure monitoring environment.
Quality assurance. Rely on certified integrations and plugins to extend Icinga’s capabilities for your use case. Browse the Icinga Exchange for the latest community driven plugins.
Access to validated architecture. Our documented reference architectures provide validated, enterprise solutions that are stable, scalable, and secure.
What you want when you need it. Customers receive access to a private repo with enterprise linux packages for Red Hat Enterprise Linux, SLES, & Amazon Linux 2 distributions. Public and private Icinga Fundamentals & Icinga Advanced training courses are held regularly.
Access to experts. 9am-6pm in your timezone or 24-hour support when you need it. Work collaboratively with the Icinga community developers to extend in-house expertise and let you deploy with confidence.
Architectural assessments. Active subscriptions are entitled to an annual review by our expert engineers to ensure your monitoring solution is performing optimally and can scale with your needs.