The secret’s out: JBoss leads Oracle & IBM in customer support satisfaction

Organizations of all sizes have dramatically lowered the cost of their application environments  with enterprise Open Source solutions like JBoss Enterprise Application Platform (EAP).  Corporations, public agencies, and ISVs continue to choose JBoss middleware  because of its broad portfolio, price point, performance and scalability, and flexibility. Not  surprisingly, customers have found professional support services can dramatically magnify the
benefits of the Open Source technology and the power of the Open Source development model. Expert support services by the folks that actually drive the direction of the technology can provide faster  problem resolution, innovative consultation, lower corporate risk, and more individualized services.
Shadow-Soft and Red Hat recognize the importance of superior technical support services not only as a way  to lower customers’ costs and risk, but also as a key competitive differentiator. Unlike other  technology vendors, JBoss middleware from Red Hat views customer support as a core competency and has become one of the most widely utilized middleware platforms based on this strategy.
Red Hat’s mission to provide expert technical support services as a differentiator for JBoss Enterprise Middleware is clearly being acknowledged by its client base. Evidence of this is found in the results of the sponsored survey  – JBoss Enterprise Middleware Customer Support Study by Velocti Partners.
To learn how Shadow-Soft can help your organization free itself from the proprietary chains in your application environments, please contact us.


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