Our support contracts allows customers to leverage our open source software expertise.
Shadow-Soft’s support team is led by open source industry veterans with experience building and managing enterprise support organizations. Our support resources are often times very active in the community of the Open Source solutions that we provide.
Through support contracts with Shadow-Soft our customers can leverage our team’s software expertise and network. Don’t see a solution below that fits your needs? We also offer support solutions customized for your company.
Shadow-Soft is Icinga’s exclusive provider of Support, Services, and Training to customers in North America.
Shadow-Soft provides web, email and phone support for our Cloud Offerings. Virtual instances can be purchased through the AWS and Azure Marketplaces or Shadow-Soft Managed Services (S.O.S.) contracts. Our Cloud Support offerings are defined below. Our Cloud Support Policy can be found here.
- Community Open Source – Shadow-Soft Limited Community Support
- Enterprise Open Source – Shadow-Soft Enterprise Support
- Additional Support Options are available to meet custom needs
On-demand Technical Resources and Engineers
The Shadow-Soft Technical Advisory Team (STAT) subscription provides direct access to technical resources and engineers that work collaboratively with our clients. With this subscription, you’ll be first in line to receive strategic planning for product deployments and also connect your relevant teams to Shadow-Soft’s network of OEM relationships. STAT provides the Customer with proactive guidance and advice from experts with in-depth knowledge of the Customer’s technical environment, industry best practices, and current and future technology products.
Managed Support Services for Open Source Technologies
Shadow-Soft Ongoing Services (S.O.S.) provides turn-key, onsite or remote managed services delivered for DevOps – Platform & Automation, Cloud and Middleware & Mobile. We also provide strategic clients with both onsite and remotely delivered managed services that revolve around the open source solutions we sell. Managed services provide a very interactive and collaborative relationship between Shadow-Soft and our customers, perfect for open source technologies which are on the leading edge and difficult to find expertise on.
Customer Support Portal
Existing customer? Submit your ticket at our support portal
Call us now, 770-546-0077, or request a callback.
“We were trying to modernize our infrastructure and secure it. Shadow-Soft did a really good job of accomplishing that. They gave me the tools to keep going forward, and managed it without being obnoxious.”
– Tom Walck, Lead Systems Administrator at UGI Utilities, Inc