Shadow-Soft Technical Advisory Team
Meet Objectives Faster with STAT
The Shadow-Soft Technical Advisory Team (STAT) provides your company with an experienced consultant, your Shadow-Soft Technical Advisor (STA), who is the single point-of-contact for your account. The STA is backed by a team of specialized consultants and engineers dedicated to helping you achieve your objectives across the emerging technology solutions that we provide.
How it works 
The STA will take a hands-on approach, working closely with development and operations teams as well as administrators and Project Managers to help you achieve your goals.
The STA will:
- Help you set up, maintain, and improve the DevOps, CI/CD, and Container infrastructure processes at your company
- Be a technical resource helping you meet business objectives
- Assist your organization with adopting and integrating emerging technologies using the DevOps methodologies
- Provide flexible scheduling so you can reserve time with your STA in advance, based on your schedule, projects, and deadlines
What You Get
Gain access to a dedicated support helpdesk, a devoted technical advisor, and the collective knowledge of the Shadow-Soft Technical Advisory Team. Annual contracts include:
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Helpdesk: 9x5x5 coverage, 4-hour response (Core and Enterprise only)
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Shadow-Soft Technical Advisor: A knowledgeable resource that knows your environment. The STA functions as your Technology Lead, TPM, and Senior Advisor.**
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Shadow-Soft Technical Advisory Team: Full-time support available for a minimum amount of hours per month.
Benefits of STAT
Peace of Mind over Software Support: Helpdesk adds another layer of support to help resolve difficult issues even faster by working with OEM Support when needed.
More than a TAM: Your STA functions as a TAM while offering the benefits of a hands-on-keyboard SME across multiple technologies.
Integration: Your STA is highly proficient in adopting new open source technologies.
Training: Your STA is highly skilled at implementing new and emerging tech.
Covered Emerging Technologies: Core expertise in CI/CD, DevOps, Automation, Kubernetes, Containers, Microservices, Monitoring, and Analytics.
| Starter* | Core | Enterprise | Additional Usage | |
|---|---|---|---|---|
| Program Scope | Single-specialty | Single-specialty | Multi-specialty | |
| Helpdesk for Priority Issues | N/A | 6 tickets/year | 12 tickets/year | |
| Shadow-Soft Tecnical Advisor | 4 hours/month minimum | 8 hours/month minimum | 10 hours/month minimum | $225/hour, hourly increments |
| Shadow-Soft Technical Advisory Team** | 20 hours/month minimum | 40 hours/month minimum | 40 hours/month minimum | $195/hour weekly increments |
| Options: | ||||
| Buy More Hours | No | Yes | ||
| Escalate to OEM | No | Yes | ||
| Upfront Asessment | No | Yes (1-day) | Yes (1-week) |
* Starter STA services delivered remotely only.
** Can be delivered onsite or remote. Onsite consulting has minimum consumption restrictions, T&E not included and travel time is normally billable. Unused hours expire quarterly and additional hours can be purchased based on availability.
