Shadow-Soft, L.L.C. Privacy Policy

Last Updated: July 27, 2022

Shadow-Soft, L.L.C., a Georgia limited liability company (“us” or “we” or “our”) owns, operates and provides the https://shadow-soft.com website and domain including, without limitation, all related webpages, applications, subdomains, subparts, and content of such website and domain (the “Site”) and the products and services (“Products and Services”) made available through the Site that may be purchased by a customer (each a “Customer”). Each user of the Site, including without limitation, a user acting on behalf of a Customer, is a “User.” Any Customer and/or Users are referred to as “you” or “your.” Data or information that belongs solely to a Customer and not to us and not to any User, is “Customer Data.”

We have prepared this Privacy Policy for you (this “Policy”) to explain how we will handle the information you provide to us or that we collect in connection with the Products and Services and the Site.

We may collect, use, or process your Non-Personal Information and your Personal Information in connection with the Products and Services and your access of the Site. “Non-Personal Information” is information or data that cannot be used to identify or contact you or that otherwise constitutes Customer’s Data. “Personal Information” is information or data that can be used to identify or contact you that does not otherwise constitute Customer’s Data.

We may collect, use, process, transfer, and disclose Non-Personal Information for any purpose without restrictions.

We may collect, use, process, transfer and disclose Customer’s Data for any purpose subject only to any restrictions on our handling of Customer Data in some written agreement with Customer (“Customer Agreement”). Some or all of Customer’s Data may be only available to Customer and not to all or most Users. We will generally not be able to make Customer’s Data available to a User, even upon a User’s request.

For a User, the Personal Information that we will normally collect, use, or process will consist of a User’s name, email address, and phone number. Since the Customer, and not the User, is paying for the Products and Services, we will generally not be collecting, using, or processing any payment information from Users (i.e., we will generally not be collecting, using, or processing credit card information, payment information, payment history, etc. from Users).

For a Customer, in addition to the Personal Information that we will be collecting, using, and processing from Users as described above, we will also be collecting, using, and processing additional data and information from such Customer needed to market, sell, and/or provide the Products and Services as well as payment information to enable such Customer to pay for the Products and Services.

For all Personal Information, we will not use the Personal Information in a manner that is inconsistent with our provision of the Products and Services as described in this Policy and/or in the Customer Agreement unless you have consented to such use, or unless we are otherwise required to use such Personal Information in such manner by legal process, law, and/or government authorities. We will not sell, rent or lease your Personal Information to others without your consent.

We may share Personal Information with our business partners and with other service providers in order to support our business operations and to provide the Products and Services. These business partners and service providers may include, without limitation, software manufacturers, developers, distributors, resellers, payment processors, financial institutions, materials production and shipping companies, postal or government authorities, information technology service providers, and potential investors/acquirers of us and/or our assets. These business partners and service providers may be located outside of the United States. Business partners and service providers are required by contract to keep the information received on behalf of us confidential and not use it for any purpose other than the purpose for which it was provided to them.

We will use commercially reasonable efforts to implement safeguards to help us protect Personal Information from unauthorized access, use and disclosure. Your Personal Information is accessible to you by use of your username/email and password. It is vitally important that you protect your own username/email and password from disclosure. In addition, it is your responsibility to carefully consider what information you make public through your purchase and use of the Products and Services and the Site. Even with all of the security measures we do have in place, the nature of the Internet and its methods of data transmission means that we cannot guarantee or warrant the security of Personal Information or any other information or data.

By using the Site and/or the Products and Services, you consent to our use of cookies and similar technologies. These technologies generally allow the Site and the Products and Services to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. We treat all such information as Non-Personal Information. You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits, but if you do so, you may not be able to take advantage of certain Site features and/or the Products and Services. For more information on how you can block, delete, or disable these technologies, please review your browser or device settings. California law, to the extent applicable, requires us to let you know how we respond to web browser Do Not Track (“DNT”) signals. We do not currently respond to DNT signals.

We are located in the United States. If you are a resident of any country outside the United States, you understand and agree that we collect, use, process, transfer and your Personal Information on computers located in the United States, and that by providing any information to us, you consent to the transfer of such information to the United States.

For your Personal Information, we will provide you with access to your Personal Information for any purpose, including to request that we correct your Personal Information if it is inaccurate or delete your Personal Information, if we are not otherwise required to retain such Personal Information to provide the Products and Services, for legitimate business purposes, and/or to comply with applicable laws. We may decline to process requests to access, correct, or delete your Personal Information that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access, correction, or deletion is not otherwise required by applicable laws. We may also decline aspects of access, correction, and/or deletion requests if we believe doing so would undermine our legitimate use of such Personal Information for anti-fraud and security purposes.

The California Consumer Privacy Act, to the extent applicable to us and to you, provides California consumers with the right to obtain from us information about you that we collect, use, and disclose. If applicable, you can exercise your rights yourself or through an authorized agent by contacting us by email to: contact@shadow-soft.com; or be sent by conventional mail to: Shadow-Soft, L.L.C., Attn: Legal, 8601 Dunwoody Place, Suite 510, Atlanta, GA 30350. If you choose to exercise such rights, you have the right to not to receive discriminatory treatment or a lesser degree of service from us. You also have the right to opt-out of the sale of your Personal Information. We do not sell your Personal Information.

The Products and Services and the Site are not directed to and are not intended for children and we do not knowingly collect Personal Information from children under the age of 16.

We reserve the right to make corrections, changes or amendments to this Policy at any time by posting the revised Policy on the Site. Your continued purchase of the Products and Services and/or your access of the Site shall mean that you have consented to this Policy, as updated.