NewSci’s “Call Simulator™” platform provides AI-powered speech-to-speech call simulations to decrease the cost of training call center agents and increase their effectiveness and retention. From E911 to telemedicine, Call Simulator™ brings the realism necessary to properly train agents to perform their jobs at a high level on day-one of being on live-calls.
In preparing the platform for enterprise customers, NewSci needed to be confident it’s cloud architecture would scale for increases in demand with the primary focus on optimizing for performance to ensure a fast user experience.
“We spent two years developing the technology for Call Simulator as well as the cloud architecture to support it, but we wanted a trusted third-party to verify it would support rapid growth in users without diminishing performance. Shadow-Soft was able to quickly provide not only the verification we needed but also a number of valuable insights we immediately implemented,” said David Lawson, Co-Founder & CEO of NewSci, LLC. “This project needed both cloud software and machine learning expertise, and Shadow-Soft delivered,” continued Lawson.
Shadow-Soft identified a team of experts with experience working with AI-powered applications to carry out an architecture healthcheck. This healthcheck assessed the application, infrastructure, container strategy, and data pipelines, and provided a detailed report including recommendations to help the application scale with increases in demand.
“Shadow-Soft is always trying to solve real-world business challenges with affordable and innovative technologies. The New Sci story is no exception,” said James Chinn, CEO of Shadow-Soft. “NewSci had a very interesting use case and application, but needed assistance validating their architectural approach and ability to scale with customer demand. Our consultants solved these challenges to help NewSci address their immediate problems and build infrastructure for the future.”
NewSci’s AI-powered platform is now architected to scale with demand to deliver an amazing and fast user experience. This gives NewSci the confidence that the Call Simulator platform can handle increases in volume as market demand from enterprise customers grows over the next 12-24 months.
About NewSci and “Call Simulator”
Headquartered in Tallahassee, FL, NewSci, LLC, was founded in 2013 to bring Augmented Intelligence to the people doing good every day. The NewSci Labs team of data scientists, ML engineers, data wranglers, and cloud architects put their experience and expertise to work, creating solutions to challenging problems with high returns for our clients and society. We serve clients in the health, public safety, education, and social sectors and businesses seeking to use AI to transform their business processes.
Shadow-Soft helps growing software and AI companies modernize and scale applications through advisory services from certified experts with deep experience assessing, implementing, and scaling container-based applications and platforms.
We help growing software companies modernize infrastructure and applications with Containers, Kubernetes, and the Cloud. Contact us to learn more about how we can help you modernize for scale, speed, and cost savings.