Icinga Support

Monitor any Infrastructure and any Application

Monitor your network, servers, and applications in a secure and reliable way. Keep an eye on your infrastructure and stay up-to-date with current issues. As an Enterprise Partner of Icinga, Shadow-Soft is the exclusive provider of Enterprise Support for US & Canadian based customers. We are happy to offer the following support options:

Icinga Support Levels

Service HoursM-F 9-6 PM (EST)M-F 9-6 PM (EST)M-F 9-6 PM (EST)24 x 7
Response Times8h8h4h2h
Number of Annual Support Tickets15unlimitedunlimitedunlimited
Support Channels
Remote Loginn/ayesyesyes
Support Modules
Number of Icinga Servers12510
Support for Integrationyesyesyesyes
Support for Distributionnonoyesyes

Learn more about Icinga support

More Automation and less Risk. Access to Shadow-Soft’s automation scripts and validated packages gives customers the confidence to deploy Icinga faster, with less risk. Use the extra time to focus on customizing your infrastructure monitoring environment

Quality assurance. Shadow-Soft gives our Icinga users a huge advantage over “community only” bits with stable and quality assured releases and validated 3rd party plugins.

Access to validated architecture. Our documented reference architectures provide validated, enterprise solutions that are stable, scalable and secure.

What you want when you need it. Our repo provides access to validated versions, bug fixes, security updates, automation scripts and documentation and knowledge base. On-demand training videos for basic and advanced configuration tasks, as well as public and private training

Access to experts. Flexible 9-6 ET or 24-hour support when you need it. Our knowledgeable support engineers work collaboratively with the Icinga community developers to extend in-house expertise and let you deploy with confidence.

Architectural assessmentsActive subscriptions are entitled to an annual review by our expert engineers to ensure your monitoring solution is performing optimally and can scale with your needs.

Request a quote

Request a demo or a quote. Contact a consultant today.


Learn about the value of an Enterprise Subscription

Explore the features and benefits of an Icinga Enterprise Subscription

Icinga Support Plans (PDF)

Download our PDF that outlines our Icinga support offerings in an easy to ready guide