Icinga Support

Monitor any Infrastructure and any Application

Monitor your network, servers, and applications in a secure and reliable way. Keep an eye on your infrastructure and stay up-to-date with current issues. As an Enterprise Partner of Icinga, Shadow-Soft is the exclusive provider of Enterprise Support for US & Canadian based customers. We are happy to offer the following support options:

Icinga Support Levels

Response Times
2nd LevelNBD8h4h
3rd Level8h4h2h
Amount of Conditions
Icinga Servers2510
Icinga HostsUnlimitedUnlimitedUnlimited
Support CasesUnlimitedUnlimitedUnlimited
24x7 Support CasesN/AN/A18
Contacts and Channels
Number of Contacts235
Remote DebuggingIncludedIncludedIncluded
Remote Consulting Days012
Core Products
Icinga 2IncludedIncludedIncluded
Icinga Web 2IncludedIncludedIncluded
Icinga DBIncludedIncludedIncluded
Icinga DirectorIncludedIncludedIncluded
Icinga for WindowsIncludedIncludedIncluded
Business Process ModellingIncludedIncludedIncluded
Certificate MonitoringIncludedIncludedIncluded
Module for JIRAIncludedIncludedIncluded
Module for GraphiteIncludedIncludedIncluded
Module for ElasticsearchIncludedIncludedIncluded
Module for vSphere®OptionalIncludedIncluded
Additional Services
Repository SubscriptionIncludedIncludedIncluded
Additional Icinga ServersOptionalOptionalOptional

Learn more about Icinga support

More Automation and less Risk. Access to Shadow-Soft’s automation scripts and validated packages gives customers the confidence to deploy Icinga faster, with less risk. Use the extra time to focus on customizing your infrastructure monitoring environment

Quality assurance. Shadow-Soft gives our Icinga users a huge advantage over “community only” bits with stable and quality assured releases and validated 3rd party plugins.

Access to validated architecture. Our documented reference architectures provide validated, enterprise solutions that are stable, scalable and secure.

What you want when you need it. Our repo provides access to validated versions, bug fixes, security updates, automation scripts and documentation and knowledge base. On-demand training videos for basic and advanced configuration tasks, as well as public and private training

Access to experts. Flexible 9-6 ET or 24-hour support when you need it. Our knowledgeable support engineers work collaboratively with the Icinga community developers to extend in-house expertise and let you deploy with confidence.

Architectural assessmentsActive subscriptions are entitled to an annual review by our expert engineers to ensure your monitoring solution is performing optimally and can scale with your needs.

Request a quote

Request a demo or a quote. Contact a consultant today.