Icinga Support
Monitor any Infrastructure and any Application
Monitor your network, servers, and applications in a secure and reliable way. Keep an eye on your infrastructure and stay up-to-date with current issues. As an Enterprise Partner of Icinga, Shadow-Soft is the exclusive provider of Enterprise Support for US & Canadian based customers. We are happy to offer the following support options:
Icinga Support Levels
| Basic | Premium | Enterprise | |
|---|---|---|---|
| Response Times | |||
| 1st Level | NBD | NBD | NBD |
| 2nd Level | NBD | 8h | 4h |
| 3rd Level | 8h | 4h | 2h |
| Amount of Conditions | |||
| Icinga Servers | 2 | 5 | 10 |
| Icinga Hosts | Unlimited | Unlimited | Unlimited |
| Support Cases | Unlimited | Unlimited | Unlimited |
| 24x7 Support Cases | N/A | N/A | 18 |
| Contacts and Channels | |||
| Number of Contacts | 2 | 3 | 5 |
| Included | Included | Included | |
| Phone | Included | Included | Included |
| Remote Debugging | Included | Included | Included |
| Remote Consulting Days | 0 | 1 | 2 |
| Core Products | |||
| Icinga 2 | Included | Included | Included |
| Icinga Web 2 | Included | Included | Included |
| Icinga DB | Included | Included | Included |
| Icinga Director | Included | Included | Included |
| Components | |||
| Icinga for Windows | Included | Included | Included |
| Reporting | Included | Included | Included |
| Business Process Modelling | Included | Included | Included |
| Certificate Monitoring | Included | Included | Included |
| Module for JIRA | Included | Included | Included |
| Module for Graphite | Included | Included | Included |
| Module for Elasticsearch | Included | Included | Included |
| Icingabeat | Included | Included | Included |
| Module for vSphere® | Optional | Included | Included |
| Additional Services | |||
| Repository Subscription | Included | Included | Included |
| Additional Icinga Servers | Optional | Optional | Optional |
Learn more about Icinga support
More Automation and less Risk. Access to Shadow-Soft’s automation scripts and validated packages gives customers the confidence to deploy Icinga faster, with less risk. Use the extra time to focus on customizing your infrastructure monitoring environment
Quality assurance. Shadow-Soft gives our Icinga users a huge advantage over “community only” bits with stable and quality assured releases and validated 3rd party plugins.
Access to validated architecture. Our documented reference architectures provide validated, enterprise solutions that are stable, scalable and secure.
What you want when you need it. Our repo provides access to validated versions, bug fixes, security updates, automation scripts and documentation and knowledge base. On-demand training videos for basic and advanced configuration tasks, as well as public and private training
Access to experts. Flexible 9-6 ET or 24-hour support when you need it. Our knowledgeable support engineers work collaboratively with the Icinga community developers to extend in-house expertise and let you deploy with confidence.
Architectural assessments. Active subscriptions are entitled to an annual review by our expert engineers to ensure your monitoring solution is performing optimally and can scale with your needs.
