Alternative to Nagios Support Levels

For nearly a decade, Nagios has been an industry standard in Open Source monitoring.  However, Nagios was not designed for the cloud and hyper-scalable needs of today’s customers.

Designed to overcome these limitations with scalability and performance in mind, Icinga is a fully Open Source fork of Nagios.  Completely rewriting the core engine and web interface while preserving backwards-compatibility, Icinga successfully prepares Nagios users to quickly transition to a modernized & scalable, enterprise solution.  Icinga includes a new and intuitive declarative language, where users can effortlessly monitor the most complex systems. As an Enterprise Partner of Icinga, Shadow-Soft is the exclusive provider of Enterprise Support for US & Canadian based customers. We are happy to offer the following support options:

  • Support Levels
  • Bronze
  • Silver
  • Platinum
  • Platinum+
  • Support Basics
  • Service hours
  • 9am-6pm
    M-F (EST)
  • 9am-6pm
    M-F (EST)
  • 24x7
  • 24x7
  • Response times
  • 8h
  • 8h
  • 4h
  • 2h
  • Number of annual support cases
  • 10
  • 15
  • Unlimited
  • Unlimited
  • Support channel
  • E-mail
  • Telephone
  • Remote login
  • Support modules
  • Minimum number of Icinga servers
  • 1
  • 1
  • 5
  • 5
  • Support for IDO
  • Support for integration
  • Support for distribution
  • Support for cluster and zones
Support Basics
Service hours 9am-6pm
M-F (EST)
Response times 8h
Number of annual support cases 10
Support channel
E-mail
Telephone
Remote login
Support modules
Minimum number of Icinga servers 1
Support for IDO
Support for integration
Support for distribution
Support for cluster and zones
Support Basics
Service hours 9am-6pm
M-F (EST)
Response times 8h
Number of annual support cases 15
Support channel
E-mail
Telephone
Remote login
Support modules
Minimum number of Icinga servers 1
Support for IDO
Support for integration
Support for distribution
Support for cluster and zones
Support Basics
Service hours 9am-6pm
M-F (EST)
Response times 4h
Number of annual support cases Unlimited
Support channel
E-mail
Telephone
Remote login
Support modules
Minimum number of Icinga servers 3
Support for IDO
Support for integration
Support for distribution
Support for cluster and zones
Support Basics
Service hours 24x7
Response times 4h
Number of annual support cases Unlimited
Support channel
E-mail
Telephone
Remote login
Support modules
Minimum number of Icinga servers 5
Support for IDO
Support for integration
Support for distribution
Support for cluster and zones
Support Basics
Service hours 24x7
Response times 2h
Number of annual support cases Unlimited
Support channel
E-mail
Telephone
Remote login
Support modules
Minimum number of Icinga servers 5
Support for IDO
Support for integration
Support for distribution
Support for cluster and zones

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